FAQs & Troubleshooting
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153 Results
- 1Delete print jobs from the print queue.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The machine does not print anything.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The printer status is Offline or Paused.
- 6The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8How to identify your Operating System (OS).
- 9What kind of memory can I use?
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The paper is skewed when it's printed.
- 13Why are the alarm and data lights blinking?
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Open the Control Panel (For Windows)
- 17How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 18Why does the Drum LED light?
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24Functions supported in the Windows 7 built-in drivers
- 25Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 26What kind of envelopes should I avoid?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 29White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 30I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 31When trying to print from Mac OS® X the print queue is stopped.
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33What is the Network Shared printing?
- 34I cannot print from my computer via USB.
- 35Why are the alarm and data lights on?
- 36Where do I find a Parallel or USB interface cable?
- 37Why are the ready and alarm lights blinking?
- 38Cannot print after a Windows 10 update (June 2020)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Print command (LPR) (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Windows 10 Support Information
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48What kind of paper should I avoid?
- 49I cannot print from Mac OS X.
- 50How do I print a Test page?