FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 4The printer status is Offline or Paused.
- 5The machine does not print anything.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7The paper is skewed when it's printed.
- 8The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 9What kind of envelopes should I avoid?
- 10What can happen if the wrong paper is used in your machine.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Change the printer driver settings (Windows/macOS)
- 16The printer prints unexpectedly or it prints garbage.
- 17Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 23Open the Control Panel (For Windows)
- 24Pre-Required Procedures (Linux)
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Functions supported in the Windows 7 built-in drivers
- 27What is the BROWNIE software?
- 28In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 29Why are the alarm and data lights blinking?
- 30What kind of paper can I use?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Can I print from DOS applications?
- 33The printed letters are slanted, positioned incorrectly.
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35Paper size settings are unavailable when I print from OpenOffice (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 39I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41Replace the toner cartridge.
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Print command (LPR) (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45Windows 10 Support Information
- 46Delete print jobs from the print queue.
- 47How to identify your Operating System (OS).
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49I cannot print from my computer via network. (For Macintosh)
- 50Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.