FAQs & Troubleshooting
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135 Results
- 1The machine does not print anything.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5How do I perform a factory reset?
- 6What kind of envelopes should I avoid?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10What kind of paper should I avoid?
- 11When trying to print from Mac OS® X the print queue is stopped.
- 12Cannot print after a Windows 10 update (June 2020)
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14What kind of USB cable should I use?
- 15Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 16What kind of paper can I use?
- 17The printer status is Offline or Paused.
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19What can happen if the wrong paper is used in your machine.
- 20Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 21What kind of labels and transparencies can I use?
- 22The printer prints unexpectedly or it prints garbage.
- 23What kind of memory can I use?
- 24Printouts have wrinkles or creases.
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26Delete print jobs from the print queue.
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Change the printer driver settings (Windows/macOS)
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34To install the printer driver easily using a tool. (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 38I cannot print from Mac OS X.
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41I cannot print from my computer via network. (For Macintosh)
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43Printouts have a curl or wave.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45The printed letters are slanted, positioned incorrectly.
- 46White spots appear in areas of dense black printing.
- 47What is the difference between the toner cartridge and the drum unit?
- 48I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)