FAQs & Troubleshooting
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134 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The machine does not print anything.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Change the printer driver settings (Windows/macOS)
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Functions supported in the Windows 7 built-in drivers
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12How to identify your Operating System (OS).
- 13Cannot print after a Windows 10 update (June 2020)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 16What kind of USB cable should I use?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Open the Control Panel (For Windows)
- 21The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 22The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24How do I perform a factory reset?
- 25What kind of memory can I use?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27My Brother machine misfeeds paper.
- 28Delete print jobs from the print queue.
- 29The paper is skewed when it's printed.
- 30What kind of labels and transparencies can I use?
- 31I cannot print from Mac OS X.
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34What kind of paper can I use?
- 35Windows 10 Support Information
- 36I cannot print from my computer via network. (For Macintosh)
- 37The printer status is Offline or Paused.
- 38Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 39Printouts have wrinkles or creases.
- 40What can happen if the wrong paper is used in your machine.
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42The printed letters are slanted, positioned incorrectly.
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Windows 7 Support Information
- 46Uninstall the printer drivers (For Windows)
- 47Large characters are printed incorrectly. (Linux)
- 48What kind of envelopes should I avoid?
- 49How do I check the driver version on a Mac®?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)