FAQs & Troubleshooting
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244 Results
- 110/06/2025Introducing the Brother Artspira application
- 209/04/2025Introducing Brother My Design Snap application
- 328/03/2025What is Artspira+?
- 428/02/2025The fabric feeds in the opposite direction.
- 503/02/2025How do I use the advanced multi-function foot controller?
- 628/01/2025How to connect your machine and transfer data to Artspira
- 728/01/2025M4345001 appears on the Artspira app screen.
- 828/01/2025There is no machine that can be transferred
- 928/01/2025M4341001 appears on the Artspira app screen.
- 1022/01/2025Fabric puckers
- 1126/11/2024Introducing Brother My Stitch Monitor application
- 1226/11/2024How to obtain and input PIN of machine
- 1326/11/2024[Embroidery machine users] How to retrieve the data transferred from Artspira
- 1409/10/2024Cannot lower the embroidery foot with the presser foot lever.
- 1509/10/2024Upper thread breaks.
- 1609/10/2024Tips for sewing lightweight (thin) fabrics
- 1701/10/2024Incorrect thread tension
- 1811/09/2024"The pockets are full." message appears on the LCD. What does it mean?
- 1910/09/2024"Use the presser foot lifter button to raise the presser foot." message appears on the LCD. What does it mean?
- 2030/08/2024List of Error Messages for Artspira app (M#######/E#####)
- 2127/08/2024For better results when sewing stretch fabrics
- 2212/07/2024"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 2312/07/2024Combination of fabric, thread and needle
- 2412/07/2024"The "Start/Stop" button does not operate with the foot controller attached. Remove the foot controller." appears on the LCD.
- 2512/07/2024"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 2612/07/2024"Attach the embroidery frame." message appears on the LCD. What does it mean?
- 2712/03/2024Stitches are skipped
- 2808/03/2024What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 2908/03/2024What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 3006/02/2024I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 3102/02/2024Tutorial videos on how to use the machine [Video instructions]
- 3223/01/2024How to set up the wireless network connection with the wizard on the machine
- 3319/12/2023How to embroider an appliqué pattern [Video instructions]
- 3411/12/2023E92001 appears on the Artspira app screen.
- 3512/10/2023Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 3629/09/2023The App shows the message "No Supported Machines Found".
- 3728/08/2023E96001 appears on the Artspira app screen.
- 3828/08/2023M5613201 appears on the Artspira app screen.
- 3928/08/2023M5612301 appears on the Artspira app screen.
- 4010/08/2023How do I clean the race?
- 4123/06/2023M1332002 appears on the Artspira app screen.
- 4224/05/2023How do I sew hook-and-loop fasteners(hook-and-loop tapes)?
- 4318/05/2023Machine does not start to sew.
- 4417/05/2023How do I remove or attach the presser foot holder?
- 4515/05/2023Basic procedure to sew stitches
- 4602/05/2023Where do I put the oil in my machine?
- 4724/01/2023"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 4824/01/2023"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 4918/01/2023"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 5016/12/2022How to use the Ruler Foot for High Shank (Optional accessory : SA218 / F088 / F088AP) [Video instructions]