FAQs & Troubleshooting
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149 Results
- 1When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I adjust the number of times my Brother machine rings before it answers?
- 4One or more of my colors are not printing (blank). What can I do?
- 5The printer status is Offline or Paused.
- 6Can I reduce the size of a received fax on this machine?
- 7Why doesn't my Brother machine have a dial tone?
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9Why doesn't the machine answer when receiving a call?
- 10Why can't I print when an ink cartridge is empty?
- 11I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 12How can I clear the "INK EMPTY" message?
- 13Delete print jobs from the print queue.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16When I print, the pages are smudged with ink. What should I do?
- 17Where is the USB port on the machine? I can't find it on the back of the unit.
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21How do I print on an envelope?
- 22Can I still receive faxes or calls when the machine is switched off?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 25Windows 10 Support Information
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 28The keys on the control panel do not respond.
- 29How do I clear the message "MFC is Busy" or "Connect Failure"?
- 30How can I improve poor print quality?
- 31What driver package format is supported by my Linux distribution?
- 32When I print images, the quality is not good (Linux)
- 33Print command (cupswrapper) (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36How to identify your Operating System (OS).
- 37The edge of glossy paper is smudged.
- 38Change the printer driver settings (Windows/macOS)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42How do I clear Machine Error 46?
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.