FAQs & Troubleshooting
Latest |
118 Results
- 5124/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5210/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5321/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5415/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5519/09/2014Why doesn't my Brother machine have a dial tone?
- 5605/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 5717/02/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5827/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 5927/01/2014How can I improve poor print quality?
- 6027/01/2014What is the "Station ID" and how do I set it?
- 6120/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 6226/11/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 6317/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6417/05/2013Windows 7 Support Information
- 6514/05/2013I am experiencing problems sending a fax, what can I do?
- 6613/05/2013How can I clear the "CHECK CARTRIDGE" error message?
- 6710/05/2013Why doesn't the machine answer when receiving a call?
- 6810/05/2013How do I clear the "Awaiting Redial" message?
- 6925/04/2013Verify if the Brother machine has a dial tone
- 7028/01/2013The keys on the control panel do not respond.
- 7129/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7205/03/2012Clear the paper jam or printer jam.
- 7304/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 7402/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7502/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7626/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 7731/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 7829/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7905/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 8015/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 8108/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8226/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8323/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 8423/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8517/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 8615/06/2010I can receive a fax, but cannot receive a telephone call.
- 8721/05/2010How do I store received faxes into my Brother machine's memory?
- 8813/04/2010Functions supported in the Windows 7 built-in drivers
- 8931/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 9010/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9109/02/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 9204/08/2009I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9317/07/2009I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9422/05/2009How do I clear a Machine Error 41, ME41 from the display?
- 9521/05/2009What does "MACHINE ERROR XX" mean?
- 9627/03/2009"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 9716/12/2008I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9816/12/2008What does "COMM.ERROR" on the LCD display mean?
- 9912/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 10004/12/2007I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.