FAQs & Troubleshooting
![]() |
Popular |
130 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Delete print jobs from the print queue.
- 4Change the printer driver settings (Windows/macOS)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7Can I confirm that the FAX was sent correctly?
- 8I cannot print from my computer via USB.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Can I still receive faxes or calls when the machine is switched off?
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 15Where is the full User's Guide? I can't find enough information in the paper manual.
- 16I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 17I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 18I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 19I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 20My machine does regular cleaning cycles in the night. How can I correct this?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 23How can I clear the "PLS OPEN COVER" error message on LCD?
- 24What does "MACHINE ERROR XX" mean?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27Cannot print after a Windows 10 update (June 2020)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29Print command (cupswrapper) (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33Uninstall printer drivers (Linux)
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35Clear the paper jam or printer jam.
- 36How can I clear the "INK EMPTY" message?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38How can I re-install the drivers?
- 39Is there any way to view how much ink is remaining?
- 40How can I clear the "CHECK CARTRIDGE" error message?
- 41When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?