FAQs & Troubleshooting
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111 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6Where can I download the latest P-touch Editor for Mac?
- 7Which brands of Ni-MH rechargeable batteries do you recommend?
- 8I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Where can I find my Brother printer's serial number?
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15The tape got jammed or stuck in the printer.
- 16How do I clear the display?
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Why does my machine display "Low Battery!" when I press the print key?
- 20Printing is not possible. (P-touch Editor5.3 for Mac)
- 21Printing is not possible. (USB connection)
- 22The tape does not cut well.
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 25How do I print multiple lines and how many lines can I print?
- 26How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 27How do I type an uppercase letter?
- 28The top and base layers of the laminated tape are misaligned.
- 29How to delete the registry information and files related to the printer driver
- 30How to identify your Operating System (OS) for Windows or Mac
- 31How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 32When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34Why doesn't my machine turn on when Power key is pressed?
- 35When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 36The fabric tape became detached after washing.
- 37How do I uninstall the printer driver?
- 38(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 39How do I print vertically?
- 40How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 41The printed label contains blank horizontal lines.
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 44I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 45The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 46(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 47The display remains blank after the power is turned on.
- 48Can my printer use TZ/TZe tapes?
- 49How to open the Devices and Printers window
- 50How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)