FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/e500euk.jpg)
PT-E500
112 Results
1.
When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
2.
I cannot print using a HSe cassette.
3.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
4.
Where can I download the latest P-touch Editor for Mac?
5.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
6.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
7.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
8.
Where can I find my Brother printer's serial number?
9.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
10.
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
11.
How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
12.
Printing is not possible. (USB connection)
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
How do I print multiple lines and how many lines can I print?
15.
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
16.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
17.
How do I change the character size?
18.
How do I uninstall the printer driver?
19.
I want my printer to use less tape for each label. (P-touch Editor 5.x)
20.
How do I clear the display?
21.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
22.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
23.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
24.
How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
25.
Printing is not possible. (P-touch Editor5.3 for Mac)
26.
How do I type an uppercase letter?
27.
The tape does not cut well.
28.
P-touch Editor crashes when I open it on my Mac.
29.
The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
30.
The printing date/time is not printed. (P-touch Editor 5.x for Windows)