FAQs & Troubleshooting
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90 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 4When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 5I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 6When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 7Cannot find the scanner (Error Code 2019: Initialization Failed)
- 8OCR feature does not work.
- 9My scanner is connected but it will not feed my document or do anything else.
- 10My computer cannot access the SD card via the Micro USB Cable.
- 11What driver package format is supported by my Linux distribution?
- 12Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 13View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 14The scan speed is too slow.
- 15How to identify your Operating System (OS).
- 16Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 17My scanner gets warm.
- 18Can I print from or scan to Android™ Smartphone?
- 19My scanner does not turn on.
- 20I set the auto power off to ON but my scanner does not turn off automatically.
- 21Loading the Carrier Sheet.
- 22Uninstall the scanner drivers (OS X 10.10 or greater).
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Cannot use my scanner connection the USB hub.
- 25Error Code: E19
- 26Paper suitable for scanning
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28No paper in the manual document feeder.
- 29The cover of the manual document feeder is open.
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Windows 10 Support Information
- 32I lost the Li-ion battery or I cannot charge the battery.
- 33Error Code: E06
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 37Uninstall the Button Manager (Windows).
- 38Cannot charge my scanner.
- 39Error Code: E03
- 40Change the image settings. (Using DSmobileCapture)
- 41Change the paper settings. (Using DSmobileCapture)
- 42Calibrate your scanner.
- 43Uninstall the scanner driver (Windows).
- 44Uninstall Scan-key-tool. (Linux)
- 45Pre-Required Procedures (Linux)
- 46My scanner cannot be turned on or is turned off immediately.
- 47Colors in the scanned image are dark.
- 48The scan quality is poor.
- 49Uninstall the scanner driver. (Linux)
- 50Install PaperPort™ 12SE onto Windows 10.