FAQs & Troubleshooting
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64 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the paper settings. (Using DSmobileCapture)
- 3Cannot find the scanner (Error Code 2019: Initialization Failed)
- 4Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 5Change the image settings. (Using DSmobileCapture)
- 6The scan speed is too slow.
- 7Operation system return error
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11What driver package format is supported by my Linux distribution?
- 12I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot install the scanner drivers.
- 16I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 17Paper suitable for scanning
- 18Scan using XSane or GIMP (Linux)
- 19How to scan a document from a Windows application?
- 20Windows 10 Support Information
- 21Loading the Carrier Sheet.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23I do not have or lost the black and white calibration sheet.
- 24The file size is too large.
- 25Uninstall the scanner drivers (OS X 10.10 or greater).
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 28Install PaperPort™ 12SE onto Windows 10.
- 29Duplex scanning cannot be performed.
- 30My computer does not recognize the scanner when it is connected via the USB cable.
- 31Calibrate your scanner.
- 32Configure the Scan to Email Feature (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Colors in the scanned image are dark.
- 35My scanned image is missing.
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Delete a network scanner entry. (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39Pre-Required Procedures (Linux)
- 40Install Presto!® BizCard® onto Windows 10.
- 41Scan a document longer than 35.6 cm (14 inches).
- 42Bleed-through is seen in the scanned image.
- 43OCR feature does not work.
- 44My scanner is connected but it will not feed my document or do anything else.
- 45Clean the inside of the machine.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Important points for specifying the scan area (Linux)
- 48Check the firmware version.
- 49The scanned image is skewed.
- 50My scanner does not turn on.