FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load Standard Size Document
- 3Scanning and Other Problems
- 4Load Non-standard Size Document
- 5Load a Plastic Card
- 6Load Documents
- 7Acceptable Documents
- 8When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 9Uninstall the drivers. (macOS 13 or greater)
- 10What driver package format is supported by my Linux distribution?
- 11(Video) Clean the Scanner and Rollers
- 12How to identify your Operating System (OS).
- 13The scanning speed is slow when scanning from my machine. (Windows)
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15Calibrate Your Brother Machine
- 16Uninstall the drivers. (macOS 10.14 - macOS 12)
- 17Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 18Clean the Scanner and Rollers
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Document Jam
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Uninstall the Brother Software and Drivers (Windows)
- 23How to scan a document from a Windows application?
- 24Change the brscan5 scan settings using XSane (Linux)
- 25Uninstall Scan-key-tool. (Linux)
- 26What is Remote Setup?
- 27Install your Brother machine's software from Full Driver Package. (Windows)
- 28Update the Driver or Firmware for your Brother machine
- 29Scan a document longer than 37.5 cm (14.76 inches).
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Open the Control Panel (For Windows)
- 32I do not have or lost the black and white calibration sheet.
- 33Reset Your Brother Machine
- 34Check the Serial Number
- 35Configure the Scan to Email Feature (Linux)
- 36Scan using XSane or GIMP (Linux)
- 37Important points for specifying the scan area (Linux)
- 38Set Up the Brother Machine Using Remote Setup (Windows)
- 39Printing/ Scanning with a mobile device
- 40Error and Maintenance Indications
- 41I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43(Video) Calibrate Your Brother Machine
- 44Command List of brscan. (Linux)
- 45Delete a network scanner entry. (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Change the General Settings Using Remote Setup
- 48Set Up the Brother Machine Using Remote Setup (Mac)
- 49I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 50Check the firmware version.