FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/ds640_us_eu_as.jpg)
DS-640
50 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Scanning and Other Problems
3.
Load Non-standard Size Document
4.
Load Standard Size Document
5.
Reset Your Brother Machine
6.
When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
7.
(Video) Clean the Scanner and Rollers
8.
How to identify your Operating System (OS).
9.
Load Documents
10.
Load a Plastic Card
11.
Document Jam
12.
(Video) Calibrate Your Brother Machine
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
I do not have or lost the black and white calibration sheet.
15.
Check the Serial Number
16.
The scanning speed is slow when scanning from my machine. (Windows)
17.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
18.
What driver package format is supported by my Linux distribution?
19.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
20.
Acceptable Documents
21.
Uninstall the Brother Software and Drivers (Windows)
22.
Calibrate Your Brother Machine
23.
What is Remote Setup?
24.
Set Up the Brother Machine Using Remote Setup (Mac)
25.
Set Up the Brother Machine Using Remote Setup (Windows)
26.
Scan a document longer than 37.5 cm (14.76 inches).
27.
Error and Maintenance Indications
28.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
29.
Scan using XSane or GIMP (Linux)
30.
Where can I download Brother iPrint&Scan application for Mac?