FAQs & Troubleshooting
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230 Results
- 1No Paper Fed
- 2Paper Jam
- 3Refill Ink
- 4(Video) Load A4/Letter paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Fill the ink tanks
- 7Unable to Print 3X
- 8(Video) Connect the cords
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11(Video) Set up your Brother machine
- 12Ink Box Full / InkBox Full
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 15(Video) Load an Envelope
- 16"Offline" appears on the Status Monitor.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Ink Low
- 19(Video) Unpack your Brother machine
- 20Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 21Improve poor print quality.
- 22Can I print from or scan to Android™ Smartphone?
- 23Load envelopes
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25The printer status is Offline or Paused.
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30Unable to Scan AX
- 31High Temperature
- 32Wrong Paper Size / Wrong Paper
- 33One or more of my colors are not printing (blank).
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36Protect your Brother machine against unauthorised access over the network
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38How to identify your Operating System (OS).
- 39Cover is Open
- 40What is the recommended paper?
- 41The scanner cover support has come off. (With Video Instructions)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Load paper in the paper tray
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Printing/ Scanning with a mobile device
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Unable to Print 5X
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Is my Brother machine compatible with Windows Vista?
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)