FAQs & Troubleshooting
![]() |
Popular |
230 Results
- 1No Paper Fed
- 2Paper Jam
- 3(Video) Load A4/Letter paper
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5"Offline" appears on the Status Monitor.
- 6Refill Ink
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11(Video) Connect the cords
- 12Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 13Unable to Print 3X
- 14How do I know which side up my photo paper should be in the tray?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Load paper in the paper tray
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Unable to Scan AX
- 20Ink Box Full / InkBox Full
- 21Can I print from or scan to Android™ Smartphone?
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23Cover is Open
- 24Can third party ink be used to refill the ink tanks?
- 25Printing/ Scanning with a mobile device
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Unable to Print XX
- 28Ink Low
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30The scanner cover support has come off. (With Video Instructions)
- 31The printer status is Offline or Paused.
- 32Print using only the black ink tank when the Color tanks have run out.
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36(Video) Fill the ink tanks
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38What is Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40How to identify your Operating System (OS).
- 41Low Temperature
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43When I print, the pages are smudged with ink.
- 44Improve poor print quality.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Cannot print after a Windows 10 update (June 2020)
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50(Video) Set up your Brother machine