FAQs & Troubleshooting
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255 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Load paper in the paper tray
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 17Adjust color settings by using the custom setting in the printer driver
- 18Replace Belt
- 19What is the recommended paper?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 22Replace Fuser
- 23Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24The printer status is Offline or Paused.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26The color of your printouts is not what you expected
- 27Scan a document in Mac OS X 10.7.
- 28Jam Inside
- 29Jam MP Tray
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31Toner Low
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Replace PF Kit xx
- 34Replace Laser
- 35Replace WT Box
- 36Jam Tray 1 / Jam Tray 2
- 37Curled or wavy
- 38Replace Drum
- 39Replace Toner
- 40Printing/ Scanning with a mobile device
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Jam 2-sided
- 47Wrinkle
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49Scan a document and e-mail it as an attachment (For Macintosh)
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".