FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3(Video) Load A4/Letter paper
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is Brother iPrint&Scan?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Replace Drum
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The printer status is Offline or Paused.
- 12Print on Both Sides of the Paper (Macintosh)
- 13Print as a Poster (Windows®)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15(Video) Replace the Toner Cartridge
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 18Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 19(Video) Unpack your Brother machine
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Curled or wavy
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Configure the Store Print Log to Network Settings Using Web Based Management
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Paper is Jammed in the Back of the Machine
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Paper is Jammed inside the Machine
- 33Reset the Drum Counter
- 34Load and Print on Envelopes Using the MP Tray
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 37Load and Print Thick Paper and Labels Using the MP Tray
- 38(Video) Set up your Brother machine
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Printing/ Scanning with a mobile device
- 42Drum !
- 43White lines, bands or ribbing across the page
- 44Load Thick Paper in the Paper Tray
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 47Image skewed
- 48Easy Scan to E-mail
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.