FAQs & Troubleshooting
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320 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8How do I load paper?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12What is Brother iPrint&Scan?
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14The printer status is Offline or Paused.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Paper Jam
- 19How do I factory reset the network settings?
- 20Printing/ Scanning with a mobile device
- 21When I print, the pages are smudged with ink.
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Easy Scan to E-mail
- 25One or more of my colors are not printing (blank).
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29What driver package format is supported by my Linux distribution?
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Document Jam
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Change the printer driver settings (Windows/macOS)
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44I cannot start ControlCenter4.
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Print the Network Configuration List
- 50Scan from the Brother iPrint&Scan application using Windows Phone.