FAQs & Troubleshooting
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DCP-J925DW
320 Results
1.
Can I print from or scan to Android™ Smartphone?
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
How do I load paper?
9.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
12.
What is Brother iPrint&Scan?
13.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
14.
The printer status is Offline or Paused.
15.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
16.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
17.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
18.
Paper Jam
19.
How do I factory reset the network settings?
20.
Printing/ Scanning with a mobile device
21.
When I print, the pages are smudged with ink.
22.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
23.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
24.
Easy Scan to E-mail
25.
One or more of my colors are not printing (blank).
26.
I cannot install Brother drivers on Debian 10 or later (Linux)
27.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
28.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
29.
What driver package format is supported by my Linux distribution?
30.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.