FAQs & Troubleshooting
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320 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6What is Brother iPrint&Scan?
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Replace Ink
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12One or more of my colors are not printing (blank).
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17Print a web page from iPrint&Scan when using an Android™ mobile device.
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Disc Guide is Open
- 22I cannot remove red-eye.
- 23Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 24How do I load paper?
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28The printer status is Offline or Paused.
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31Printing/ Scanning with a mobile device
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33Change the printer driver settings (Windows/macOS)
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 38How do I know which side up my photo paper should be in the tray?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42Load envelopes into my machine
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Connect your Brother machine to your mobile device via a wireless router or access point.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 49I cannot make borderless prints.
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.