FAQs & Troubleshooting
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255 Results
- 114/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 214/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 331/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 410/01/2024What is the default password for my Brother machine?
- 504/01/2024Easy Scan to E-mail
- 608/11/2023How to scan a document from a Windows application?
- 722/09/2023I cannot scan via network.
- 805/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 925/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1010/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1127/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1227/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1308/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1406/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1506/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1601/06/2023Print both sides of paper or a booklet automatically
- 1701/06/2023Add your Brother machine with AirPrint (macOS)
- 1801/06/2023Delete print jobs from the print queue.
- 1916/05/2023I cannot print from my computer via USB.
- 2010/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2107/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2207/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2331/03/2023What is Brother Web Connect?
- 2427/03/2023"Offline" appears on the Status Monitor.
- 2527/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2627/03/2023Change the printer driver settings (Windows/macOS)
- 2727/03/2023The printer status is Offline or Paused.
- 2823/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 2917/03/2023Open the "Scanners and Cameras" and Properties.
- 3015/02/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 3115/02/2023Printing is slow or printed images are too dark (Windows)
- 3215/02/2023Protect your Brother machine against unauthorised access over the network
- 3315/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3414/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3514/02/2023Scan a document in Windows 8 and Windows 10.
- 3614/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3713/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 3819/12/2022Cannot Detect Ink Volume
- 3919/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4019/12/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4119/12/2022Can third party ink be used to refill the ink cartridges?
- 4219/12/2022One or more of my colors are not printing (blank).
- 4313/12/2022Open the Status Monitor
- 4413/12/2022How to identify your Operating System (OS).
- 4522/11/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 4620/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4713/10/2022Print the Network Configuration Report
- 4827/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4926/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5031/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.