FAQs & Troubleshooting
![]() |
Popular |
257 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2What driver package format is supported by my Linux distribution?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Paper Jam
- 6Install Starter Ink
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Brother iPrint&Scan cannot find my Brother machine (macOS)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12Check the Print Alignment from Your Brother Machine
- 13(Video) Set up your Brother machine
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Reset Your Brother Machine
- 18Correct the Paper Feed to Clear Vertical Lines
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20(Video) Install Ink Cartridges
- 21What is Brother iPrint&Scan?
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Load envelopes
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Printing/ Scanning with a mobile device
- 28Copy a Document
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32(Video) Unpack your Brother machine
- 33(Video) Load A4/Letter paper
- 34Combine multiple scanned documents into a single file with PaperPort™
- 35Wrong Ink Color
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Manual Feed
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 40I cannot find some options in the Print dialog box (macOS 11 or later)
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42Easy Scan to E-mail
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44Cannot Detect Ink Volume
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46Ink Low
- 47Out of Memory
- 48Print as a Poster (Windows®)
- 49(Video) Connect telephone line and power cords
- 50(Video) Load an Envelope (Manual Feed Slot)