FAQs & Troubleshooting
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314 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2What is Brother iPrint&Scan?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Load paper in the paper tray.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7I'm using Macintosh. What is the PreScan option used for?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Can I print from or scan to Android™ Smartphone?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 14Configure and use the Scan to Network feature (For Windows)
- 15The printer status is Offline or Paused.
- 16Paper tray not detected
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Scan a document and e-mail it as an attachment (For Macintosh)
- 19Load envelopes into my machine
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Paper Jam (With Video Instructions)
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27Replace Ink
- 28"Offline" appears on the Status Monitor.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Unable to Print 3X
- 31Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 32Scan a document in Windows 8 and Windows 10.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Configure and use the Scan to FTP feature
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36No Ink Cartridge
- 37Scan a document using "Scanner and Camera Wizard" in Windows XP
- 38Scan and save a document in PDF format for Windows (Scan to File)
- 39How to scan a document from a Windows application?
- 40What driver package format is supported by my Linux distribution?
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42My Brother machine does not feed the glossy paper or envelope from the manual feed slot.
- 43I cannot make borderless prints.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Scan a document and e-mail it as an attachment. (For Windows)
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Ink Absorber Full
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Cannot Detect