FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 3Replace Ink
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Install Starter Ink
- 7Low Temperature
- 8The printer status is Offline or Paused.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 11High Temperature
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Protect your Brother machine against unauthorised access over the network
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17I cannot make borderless prints.
- 18When I print, the pages are smudged with ink.
- 19What driver package format is supported by my Linux distribution?
- 20The scanner cover support has come off. (With Video Instructions)
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23Unable to Scan AX
- 24Ink Absorber Full
- 25Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 26Paper Jam
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28The LCD displays an error code when I use Web icon (Brother Web Connect).
- 29One or more of my colors are not printing (blank).
- 30Improve poor print quality.
- 31Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37When I print images, the quality is not good (Linux)
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Easy Scan to E-mail
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42What is Brother iPrint&Scan?
- 43Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 47Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 48Can I print from or scan to Android™ Smartphone?
- 49Is my Brother machine compatible with Windows Vista?
- 50I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.