FAQs & Troubleshooting
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- 1After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Replace Ink
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Add your Brother machine with AirPrint (macOS)
- 13The scanner cover support has come off. (With Video Instructions)
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16Paper Jam
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Cannot print after a Windows 10 update (June 2020)
- 20What is the BRAdmin Professional software used for?
- 21What is Brother iPrint&Scan?
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Can I print from or scan to Android™ Smartphone?
- 25Where can I find the ink cartridges for my new Brother machine?
- 26The printer status is Offline or Paused.
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28One or more of my colors are not printing (blank).
- 29When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Delete print jobs from the print queue.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Unable to Print XX
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36What driver package format is supported by my Linux distribution?
- 37How do I know which side up my photo paper should be in the tray?
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48When I print, the pages are smudged with ink.
- 49Where is the USB port on the machine?
- 50Print on both sides of the page? (Manual 2-sided/Duplex Printing)