FAQs & Troubleshooting
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DCP-J172W
248 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
3.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
7.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
8.
Replace Ink
9.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Can I print from or scan to Android™ Smartphone?
12.
Add your Brother machine with AirPrint (macOS)
13.
The printer status is Offline or Paused.
14.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
15.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
16.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
17.
What is Brother iPrint&Scan?
18.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
19.
I cannot install Brother drivers on Debian 10 or later (Linux)
20.
The scanner cover support has come off. (With Video Instructions)
21.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
22.
Paper Jam
23.
Wireless setup is requesting a WPS PIN to complete the setup
24.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
25.
I cannot print using my Brother machine on a wireless network (Windows)
26.
I cannot print using my Brother machine on a wireless network (Mac)
27.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
28.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
29.
What driver package format is supported by my Linux distribution?
30.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.