FAQs & Troubleshooting
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247 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from or scan to Android™ Smartphone?
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What is Brother iPrint&Scan?
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Paper Jam
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Install Starter Ink
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Unable to Scan AX
- 20Replace Ink
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22Cannot Detect
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The printer status is Offline or Paused.
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26How to identify your Operating System (OS).
- 27What driver package format is supported by my Linux distribution?
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29How do I know which side up my photo paper should be in the tray?
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32High Temperature
- 33No Paper Fed
- 34Wrong Paper Size
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 37Add your Brother machine with AirPrint (macOS)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Wrong Ink Color
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41I cannot make borderless prints.
- 42Unable to Print 5X
- 43Unable to Print 3X
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Cover is Open
- 46Load paper in the paper tray
- 47Cannot print after a Windows 10 update (June 2020)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.