FAQs & Troubleshooting
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247 Results
- 1Ink Low
- 2"Offline" appears on the Status Monitor.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Cannot Detect
- 5Can I print from or scan to Android™ Smartphone?
- 6No Paper Fed
- 7Replace Ink
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15No Ink Cartridge
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17What is the recommended paper?
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19How do I know which side up my photo paper should be in the tray?
- 20What is Brother iPrint&Scan?
- 21Low Temperature
- 22Is my Brother machine compatible with Windows Vista?
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Load paper in the paper tray
- 26Open the Status Monitor
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Is there any way to reduce Ink consumption?
- 32Configure and use the Scan Key Tool (Linux)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34Set up your Brother machine on a wireless network.
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Delete print jobs from the print queue.
- 38I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 39Printing/ Scanning with a mobile device
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41What is AirPrint?
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45High Temperature
- 46Unable to Print XX
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48Cover is Open
- 49One or more of my colors are not printing (blank).
- 50When I print, the pages are smudged with ink.