FAQs & Troubleshooting
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305 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5Jam Rear
- 6What is the recommended paper?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Wrinkle
- 10Replace Parts
- 11Replace Toner
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Install extra memory
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18Cover is Open
- 19Install the optional lower tray
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Clean the inside of the machine (video instructions available)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Jam Inside
- 30Turn the Toner Save mode on or off
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Toner Error
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Toner scatter or toner stain
- 35What kind of memory can I use?
- 36What can happen if the wrong paper is used in your machine.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40What is Brother iPrint&Scan?
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Adjust color settings by using the custom setting in the printer driver
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 46Jam Duplex
- 47Reset the network settings to the factory default (video instructions).
- 48Nothing shows up on the machine's display after installing additional memory.
- 49Can I print on transparencies e.g. for overhead projectors?
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.