FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What is Brother iPrint&Scan?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9How do I replace the waste toner box?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Printouts have wrinkles.
- 13How do I replace the belt unit?
- 14What driver package format is supported by my Linux distribution?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18Replace the drum unit.
- 19How do I install additional memory?
- 20Replace the toner cartridge
- 21How do I turn off/on the Toner Save Mode?
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Scan and save a document in PDF format (Scan to File)
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Spots are printed at 75mm.
- 31Adjust color settings by using the custom setting in the printer driver
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37Colors are light or unclear on the whole page.
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Is my Brother machine compatible with Windows Vista?
- 45How do I clear the message "Jam MP Tray" from the LCD display?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47What is the recommended paper?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Use the Network Connection Repair Tool (Windows)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.