FAQs & Troubleshooting
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286 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4What is the recommended paper?
- 5Scan and save a document in PDF format (Scan to File)
- 6The printer status is Offline or Paused.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is Brother iPrint&Scan?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I turn off/on the Toner Save Mode?
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Tips for copy/scanning and preventing document jams
- 16What can happen if the wrong paper is used in your machine.
- 17Is my Brother machine compatible with Windows Vista?
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Protect your Brother machine against unauthorised access over the network
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Delete print jobs from the print queue.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Adjust color settings by using the custom setting in the printer driver
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29What kind of memory can I use?
- 30Can I print from DOS applications?
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 33Change the printer driver settings (Windows/macOS)
- 34How do I clear the message "Document Jam" from the LCD display?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Printouts have wrinkles.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Replace the toner cartridge
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?