FAQs & Troubleshooting
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127 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4The paper is skewed when it's printed.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How to identify your Operating System (OS).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I am using Windows. When I print a document, the printed page is blank. What should I do?
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12Which E-mail packages are compatible with ControlCenter3?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15How do I clear paper jams at the back of the machine?
- 16Delete print jobs from the print queue.
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23How do I clean white or black spots on printed documents?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 26How do I clear paper jams inside the machine?
- 27Replace the drum unit.
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 32How to scan a document from a Windows application?
- 33Open the Status Monitor
- 34Can I print from or scan to Android™ Smartphone?
- 35When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38I cannot print from my computer via USB.
- 39Change the printer driver settings (Windows/macOS)
- 40The printer status is Offline or Paused.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 44Is my Brother machine compatible with Windows Vista?
- 45When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47"Offline" appears on the Status Monitor.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49What is the difference between the toner cartridge and the drum unit?
- 50How do I clean the drum unit?