FAQs & Troubleshooting
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127 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4How to identify your Operating System (OS).
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Install PaperPort™ 12SE / 14SE onto Windows 10.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Scan a document in Mac OS X 10.7.
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Replace the drum unit.
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 31The paper is skewed when it's printed.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34I am using Windows. When I print a document, the printed page is blank. What should I do?
- 35What is MFL-Pro Suite Software?
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 39How do I clean the laser scanner window?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44"Offline" appears on the Status Monitor.
- 45Open the Status Monitor
- 46I cannot print from my computer via USB.
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The printer status is Offline or Paused.
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.