FAQs & Troubleshooting
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204 Results
- 1How can I change the print resolution?
- 2Load paper.
- 3Load envelopes, labels, or thick paper into the manual feed slot.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What can happen if the wrong paper is used in your machine.
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7Delete print jobs from the print queue.
- 8Change the printer driver settings (Windows/macOS)
- 9What are the recommended specifications for the paper I should use on my product?
- 10Printing on thick paper or transparencies.
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14How do I clean white or black spots on printed documents?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Open the Control Panel (For Windows)
- 18How do I clean the corona wire?
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20Uninstall Scan-key-tool. (Linux)
- 21All print jobs are aborted and nothing is printed. (Linux)
- 22How to identify your Operating System (OS).
- 23I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 24How do I clean the scanner glass?
- 25Scan a document in Windows 8 and Windows 10.
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27I'm using Macintosh®. What are the settings in the Scanner window used for?
- 28To install the printer driver easily using a tool. (Linux)
- 29Check the firmware version.
- 30What is the difference between the toner cartridge and the drum unit?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 33Scan and save a document in PDF format (Scan to File)
- 34My Brother machine misfeeds paper.
- 35How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 36How do I clean the laser scanner window?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 40How can I improve the copy quality?
- 41Scan using XSane or GIMP (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 44Uninstall printer drivers (Linux)
- 45Pre-Required Procedures (Linux)
- 46Windows 10 Support Information
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50The paper is skewed when it's printed.