FAQs & Troubleshooting
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204 Results
- 1How can I change the print resolution?
- 2Load paper.
- 3Load envelopes, labels, or thick paper into the manual feed slot.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What can happen if the wrong paper is used in your machine.
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7Change the printer driver settings (Windows/macOS)
- 8What are the recommended specifications for the paper I should use on my product?
- 9Delete print jobs from the print queue.
- 10Printing on thick paper or transparencies.
- 11I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14Scan and save a document in PDF format (Scan to File)
- 15In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 16How do I clean white or black spots on printed documents?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18How do I clean the corona wire?
- 19All print jobs are aborted and nothing is printed. (Linux)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Open the Control Panel (For Windows)
- 22What is the difference between the toner cartridge and the drum unit?
- 23My Brother machine misfeeds paper.
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25Uninstall Scan-key-tool. (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27How to identify your Operating System (OS).
- 28The paper is skewed when it's printed.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31How do I clean the scanner glass?
- 32Scan a document in Windows 8 and Windows 10.
- 33How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 34How can I improve poor print quality ?
- 35"Paper Jam Inside" error appears on the LCD. What should I do?
- 36"Paper Jam Rear" error appears on the LCD. What should I do?
- 37"Paper Jam Tray" error appears on the LCD. What should I do?
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41I'm using Macintosh®. What are the settings in the Scanner window used for?
- 42To install the printer driver easily using a tool. (Linux)
- 43Check the firmware version.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 47How do I clean the laser scanner window?
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50Replace the drum unit.