FAQs & Troubleshooting
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202 Results
- 1How can I change the print resolution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Load paper.
- 4Scan and save a document in PDF format (Scan to File)
- 5Load envelopes, labels, or thick paper into the manual feed slot.
- 6Pre-Required Procedures (Linux)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9The printer status is Offline or Paused.
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 11I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 12Delete print jobs from the print queue.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 16I cannot print from my computer via USB.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Scan using XSane or GIMP (Linux)
- 19I cannot scan when using SELinux (Security-Enhanced Linux)
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 24I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 25"Paper Jam Tray" error appears on the LCD. What should I do?
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29How do I clean the corona wire?
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Uninstall printer drivers (Linux)
- 33How to identify your Operating System (OS).
- 34I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 35Can I print from or scan to Android™ Smartphone?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 41I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 42How do I clean the scanner glass?
- 43When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46I'm using Macintosh. What is the PreScan option used for?
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50To install the printer driver easily using a tool. (Linux)