FAQs & Troubleshooting
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202 Results
- 1How can I change the print resolution?
- 2Load paper.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Load envelopes, labels, or thick paper into the manual feed slot.
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan and save a document in PDF format (Scan to File)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9How to identify your Operating System (OS).
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11"Paper Jam Tray" error appears on the LCD. What should I do?
- 12Pre-Required Procedures (Linux)
- 13My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 19I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 20What can happen if the wrong paper is used in your machine.
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Delete print jobs from the print queue.
- 24I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The printer status is Offline or Paused.
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28How to scan a document from a Windows application?
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30I cannot print from my computer via USB.
- 31I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36I'm using Macintosh. What is the PreScan option used for?
- 37Cannot print after a Windows 10 update (June 2020)
- 38How can I re-install the drivers?
- 39Scan using XSane or GIMP (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 42I cannot scan when using SELinux (Security-Enhanced Linux)
- 43Command List of brscan. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49"Paper Jam Rear" error appears on the LCD. What should I do?
- 50Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?