FAQs & Troubleshooting
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258 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Load paper in the paper tray
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Replace Ink
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19The printer status is Offline or Paused.
- 20How do I load envelopes into my machine?
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Load photo paper into my machine.
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29The edge of glossy paper is smudged.
- 30Can third party ink be used to refill the ink cartridges?
- 31I'm using Macintosh. What is the PreScan option used for?
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33What driver package format is supported by my Linux distribution?
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Print using only the black ink cartridge when the Color cartridges have run out.
- 40Paper Jam
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46I cannot make borderless prints.
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.