FAQs & Troubleshooting
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DCP-395CN
258 Results
1.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
How do I load envelopes into my machine?
4.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
Load paper in the paper tray
7.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
8.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
9.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
10.
What is Brother iPrint&Scan?
11.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
12.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
13.
How do I know which side up my photo paper should be in the tray?
14.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
15.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
16.
Can I print from or scan to Android™ Smartphone?
17.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
18.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
19.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
20.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
21.
Where can I get FaceFilter Studio and what can I do with this application?
22.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
23.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
24.
Scan from the Brother iPrint&Scan application using Windows Phone.
25.
Load photo paper into my machine.
26.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
27.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
28.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
29.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
30.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.