FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3How do I know which side up my photo paper should be in the tray?
- 4Replace Ink
- 5When I print, the pages are smudged with ink. What should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Paper Jam
- 9How do I load envelopes into my machine?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13One or more of my colors are not printing (blank). What can I do?
- 14What driver package format is supported by my Linux distribution?
- 15Scan and save a document in PDF format (Scan to File)
- 16Change the printer driver settings (Windows/macOS)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21Scan a document from a Windows XP application
- 22Important points for specifying the scan area (Linux)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37The printer status is Offline or Paused.
- 38When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 39Create or view a XML Paper Specification document
- 40Is my Brother machine compatible with Windows Vista?
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47"Offline" appears on the Status Monitor.
- 48Open the Status Monitor
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50How to identify your Operating System (OS).