FAQs & Troubleshooting
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DCP-387C
212 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Replace Ink
4.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
5.
What driver package format is supported by my Linux distribution?
6.
Paper Jam
7.
The printer status is Offline or Paused.
8.
Scan multiple pages into one file instead of each scan being saved as a separate file.
9.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
12.
I cannot find some option in the Printing preferences. (For Windows)
13.
Download a file from the "Downloads" section and save it to Windows 8 computer.
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
Can third party ink be used to refill the ink cartridges?
17.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
18.
How do I load envelopes into my machine?
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
20.
How to identify your Operating System (OS).
21.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
22.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
23.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
24.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
25.
I'm using Macintosh. What is the PreScan option used for?
26.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
27.
I cannot install Brother drivers on Debian 10 or later (Linux)
28.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
29.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
30.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)