FAQs & Troubleshooting
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212 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Replace Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The printer status is Offline or Paused.
- 17How to identify your Operating System (OS).
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Is my Brother machine compatible with Windows Vista?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I'm using Macintosh. What is the PreScan option used for?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Scan a document from a Windows XP application
- 24How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 25Delete print jobs from the print queue.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Can I use AirPrint with my Brother machine?
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34How do I clean the Scanner to improve the copy quality?
- 35Print command (LPR) (Linux)
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37Change the printer driver settings (Windows/macOS)
- 38How do I know which side up my photo paper should be in the tray?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42Scan a document from the Windows Vista Photo Gallery
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Can third party ink be used to refill the ink cartridges?
- 45One or more of my colors are not printing (blank). What can I do?
- 46Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 47When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50How do I load envelopes into my machine?