FAQs & Troubleshooting
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214 Results
- 1Paper Jam
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3Delete print jobs from the print queue.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The printer status is Offline or Paused.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 10"Offline" appears on the Status Monitor.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I use AirPrint with my Brother machine?
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16Install PaperPort™ 12SE / 14SE onto Windows 10.
- 17Is there any way to reduce Ink consumption when printing from my computer?
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Change the printer driver settings (Windows/macOS)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22Is my Brother machine compatible with Windows Vista?
- 23Change the user interface of ControlCenter3
- 24Which E-mail packages are compatible with ControlCenter3?
- 25Can third party ink be used to refill the ink cartridges?
- 26When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 27Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 28How do I load envelopes into my machine?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 31When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 32How do I make copies using my Brother machine?
- 33Create or view a XML Paper Specification document
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 36The LCD displays an error code (number). What does it mean?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Open the Status Monitor
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Open the Control Panel (For Windows)
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50I cannot remove red-eye.