FAQs & Troubleshooting
Popular |
DCP-385C
214 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Replace Ink
3.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
4.
Print using only the black ink cartridge when the Color cartridges have run out.
5.
Paper Jam
6.
Delete print jobs from the print queue.
7.
I cannot save a file downloaded from the Brother support website (For Windows)
8.
I cannot find some option in the Printing preferences. (For Windows)
9.
How to identify your Operating System (OS).
10.
The printer status is Offline or Paused.
11.
Scan and save a document in PDF format (Scan to File)
12.
How do I load envelopes into my machine?
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
15.
I cannot install Brother drivers on Debian 10 or later (Linux)
16.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
17.
Can I print from and scan to iPhone, iPod touch and iPad?
18.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
19.
Locate files scanned with ControlCenter3 (For Windows)
20.
Change the printer driver settings (Windows/macOS)
21.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
22.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
23.
Which E-mail packages are compatible with ControlCenter3?
24.
When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
25.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
26.
Can I print from or scan to Android™ Smartphone?
27.
Scan multiple pages into one file instead of each scan being saved as a separate file.
28.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
29.
"Offline" appears on the Status Monitor.
30.
Open the "Scanners and Cameras" and Properties.