FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3What driver package format is supported by my Linux distribution?
- 4How do I know which side up my photo paper should be in the tray?
- 5The edge of glossy paper is smudged.
- 6How do I clear the message "PAPER JAM" from the display?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11Is my Brother machine compatible with Windows Vista?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Scan an image and insert it in a Windows XP application
- 14Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16How do I load paper?
- 17Open the Status Monitor
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Change the printer driver settings (Windows/macOS)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22How do I clear Machine Error 46?
- 23Scan and save a document in PDF format (Scan to File)
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25I cannot remove red-eye.
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30How to scan a document from a Windows application?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Firewall port requirements of the Scan Key Tool (Linux)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35How to identify your Operating System (OS).
- 36Windows 7 Support Information
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 42When I print, the pages are smudged with ink. What should I do?
- 43Scan using XSane or GIMP (Linux)
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45I cannot scan when using SELinux (Security-Enhanced Linux)
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47I cannot make borderless prints.
- 48I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 49Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?