FAQs & Troubleshooting
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197 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 6Can I print from or scan to Android™ Smartphone?
- 7Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 8What driver package format is supported by my Linux distribution?
- 9Scan and save a document in PDF format (Scan to File)
- 10Where can I get FaceFilter Studio and what can I do with this application?
- 11Delete print jobs from the print queue.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16Where is the USB port on the machine?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21How do I clear Machine Error 46?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24I cannot remove red-eye.
- 25Is my Brother machine compatible with Windows Vista?
- 26Which E-mail packages are compatible with ControlCenter3?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30Can I use AirPrint with my Brother machine?
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Why can't I print when an ink cartridge is empty?
- 38Scan a document from the Windows Vista Photo Gallery
- 39How to identify your Operating System (OS).
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42One or more of my colors are not printing (blank). What can I do?
- 43How do I clear the message "PAPER JAM" from the display?
- 44I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 45How do I know which side up my photo paper should be in the tray?
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47Change the user interface of ControlCenter3
- 48I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.