FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4How do I know which side up my photo paper should be in the tray?
- 5The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 6When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 7The edge of glossy paper is smudged.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10Scan an image and insert it in a Windows XP application
- 11How do I clear the message "PAPER JAM" from the display?
- 12How do I load paper?
- 13Open the Status Monitor
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19How do I clear Machine Error 46?
- 20Scan and save a document in PDF format (Scan to File)
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I cannot remove red-eye.
- 23Is my Brother machine compatible with Windows Vista?
- 24Cannot print after a Windows 10 update (June 2020)
- 25Scan a document using "Scanner and Camera Wizard" in Windows XP
- 26How to scan a document from a Windows application?
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30How to identify your Operating System (OS).
- 31Windows 7 Support Information
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38When I print, the pages are smudged with ink. What should I do?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40Scan using XSane or GIMP (Linux)
- 41I cannot scan when using SELinux (Security-Enhanced Linux)
- 42When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44I cannot make borderless prints.
- 45Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47Scan a document in Mac OS X 10.7.
- 48When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 49The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 50Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?