FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Protect your Brother machine against unauthorised access over the network
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 6I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8One or more of my colors are not printing (blank). What can I do?
- 9Why can't I print when an ink cartridge is empty?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Change the printer driver settings (Windows/macOS)
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15When I print, the pages are smudged with ink. What should I do?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22Scan and save a document in PDF format (Scan to File)
- 23Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 24Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 25Can third party ink be used to refill the ink cartridges?
- 26I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 27When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30How do I factory reset the print server?
- 31How do I know the current network configuration?
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33How do I clear the message "MFC is Busy" or "Connect Failure"?
- 34What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 37How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Delete print jobs from the print queue.
- 41I cannot print from my computer via USB.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43I cannot scan via USB. (Mac OS X)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 46Can I print using only the black ink cartridge when the Color cartridges have run out?
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?