FAQs & Troubleshooting
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191 Results
- 1(Video) Load A5 short edge/A4/Letter paper
- 2(Video) Load A5 long edge paper
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can I print from or scan to Android™ Smartphone?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10What is Brother iPrint&Scan?
- 11The printer status is Offline or Paused.
- 12Jam Inside
- 13Jam Tray
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 20What driver package format is supported by my Linux distribution?
- 21Unable to Scan / Scan Unable
- 22Replace Toner
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Load paper in the paper tray
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Toner Low
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33No Drum
- 34Print Unable or Print Unable XX
- 35TONER ENDED
- 36Out of Memory
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39(Video) Set up your Brother machine
- 40Delete print jobs from the print queue.
- 41Drum End Soon
- 42What is the recommended paper?
- 43Turn the Toner Save mode on or off
- 44Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 45Set up your Brother machine on a wireless network.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I use AirPrint with my Brother machine?
- 50Fuser Error or Self-Diagnostic