FAQs & Troubleshooting
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195 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3(Video) Unpack your Brother machine
- 4Jam Tray
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13The printer status is Offline or Paused.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Drum End Soon
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17My Brother machine could not be found over the network when I installed drivers on my PC.
- 18Load paper in the paper tray
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21(Video) Set up your Brother machine
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Turn the Toner Save mode on or off
- 24What is the BRAdmin Professional software used for?
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27What driver package format is supported by my Linux distribution?
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Check the firmware version.
- 32What is Brother iPrint&Scan?
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Fuser Error or Self-Diagnostic
- 35Drum !
- 36Jam Inside
- 37Replace Drum
- 38Set up your Brother machine on a wireless network.
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Can I use AirPrint with my Brother machine?
- 41What is Toner Continue Mode?
- 42Cartridge Error
- 43What is the recommended paper?
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Printing/ Scanning with a mobile device
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.