FAQs & Troubleshooting
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193 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A5 long edge paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load A5 short edge/A4/Letter paper
- 5The printer status is Offline or Paused.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Load paper in the paper tray
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17(Video) Unpack your Brother machine
- 18Replace Toner
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Jam Tray
- 25Replace Drum
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Turn the Toner Save mode on or off
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Delete print jobs from the print queue.
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39(Video) Set up your Brother machine
- 40My Brother machine could not be found over the network when I installed drivers on my PC.
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46No Drum
- 47What driver package format is supported by my Linux distribution?
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Unable to Scan / Scan Unable