FAQs & Troubleshooting
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172 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3I cannot print using FLe tape and get an error message.
- 4How do I connect my printer via Wi-Fi®?
- 5Where can I find the IP addresses of my computer and the printer?
- 6Installing the software
- 7Where can I find the printer's network settings, such as IP address?
- 8I cannot connect my machine to the wireless network.
- 9How do I reset network setting?
- 10I cannot establish a connection using Wireless Direct.
- 11Where can I find my Brother printer's serial number?
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16Where can I download the latest P-touch Editor for Mac?
- 17What iOS mobile application can I use?
- 18Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 19P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 20I cannot print after updating the firmware or font data.
- 21What is P-touch Library?
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23How do I clean / maintain my printer?
- 24Can my printer use TZ/TZe tapes?
- 25Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 26The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 27My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 28How to use Auto Power-Off Time
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30Using the Printer Setting Tool (for Mac)
- 31Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 32Power Supply
- 33The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 34How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38How to install Brother software on a computer not connected to the Internet
- 39How to create serialized tubes / labels
- 40How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 41Attaching the Keyboard LCD Unit
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Can I use the app with my iPad? (iPrint&Label)
- 44Where can I download Brother iPrint&Label? (iPrint&Label)
- 45How to charge the rechargeable Li-ion battery
- 46How to open the Devices and Printers window
- 47Using the Communication Settings (for Windows)
- 48Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 49How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 50How to identify your Operating System (OS) for Windows or Mac