FAQs & Troubleshooting
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184 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3Where can I download the latest P-touch Editor for Mac?
- 4I cannot print using FLe tape and get an error message.
- 5I cannot connect my machine to the wireless network.
- 6I cannot establish a connection using Wireless Direct.
- 7I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8Installing the software
- 9When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12How do I uninstall the printer driver?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 18Why doesn't my printer turn on when the Power button is pressed?
- 19How to create serialized tubes / labels
- 20What Android™ mobile application can I use?
- 21What iOS mobile application can I use?
- 22Where can I find the IP addresses of my computer and the printer?
- 23Where can I download Brother iPrint&Label? (iPrint&Label)
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 26The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29How do I transfer label templates with P-touch Transfer Express?
- 30How do I reset network setting?
- 31How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 32I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 33How do I connect my printer via Wi-Fi®?
- 34Can I check the printer's usage log?
- 35How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 38I cannot print after updating the firmware or font data.
- 39How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 40How to charge the rechargeable Li-ion battery
- 41How to install the rechargeable Li-ion battery (optional)
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44Using the Device Settings (for Windows)
- 45How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 46(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48Where can I find my Brother printer's serial number?
- 49What is P-touch Library?
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater