FAQs & Troubleshooting
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186 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot establish a connection using Wireless Direct.
- 3Where can I find the IP addresses of my computer and the printer?
- 4How do I print multiple lines and how many lines can I print?
- 5I cannot print using a HSe cassette.
- 6I cannot print using FLe tape and get an error message.
- 7Attaching the Keyboard LCD Unit
- 8Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How do I reset network setting?
- 11The tape does not cut well.
- 12How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 13P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 14Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 15Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17Where can I download the latest P-touch Editor for Mac?
- 18Where can I find my Brother printer's serial number?
- 19What Android™ mobile application can I use?
- 20Installing the software
- 21Where can I find the printer's network settings, such as IP address?
- 22I cannot connect my machine to the wireless network.
- 23How do I transfer label templates with P-touch Transfer Express?
- 24How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 25How to create serialized tubes / labels
- 26How do I uninstall the printer driver?
- 27Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30How to insert a tape cassette
- 31How do I connect my printer via Wi-Fi®?
- 32What is P-touch Library?
- 33Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 34Where can I download Brother iPrint&Label? (iPrint&Label)
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38Printing is not possible. (P-touch Editor5.3 for Mac)
- 39Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 40How can I create a barcode label? (iPrint&Label)
- 41How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 42I cannot install the printer driver or print in Windows 11.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 45When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 46Can I change the barcode protocol inside the templates? (iPrint&Label)
- 47Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 48If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50How to delete the registry information and files related to the printer driver
