FAQs & Troubleshooting
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172 Results
- 51Can I apply device setting changes to another printer?
- 52Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 53I cannot print after updating the firmware or font data.
- 54Can I use the app with my iPad? (iPrint&Label)
- 55How do I transfer label templates with P-touch Transfer Express?
- 56How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 57Printing is not possible. (P-touch Editor5.3 for Mac)
- 58The tape does not cut well.
- 59How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 60Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 61How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 62How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 63I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 64How to install Brother software on a computer not connected to the Internet
- 65How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 66How can I create a barcode label? (iPrint&Label)
- 67Can I change the barcode protocol inside the templates? (iPrint&Label)
- 68Using the Communication Settings (for Windows)
- 69The tape got jammed or stuck in the printer.
- 70The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 71Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 72How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 73How to delete the registry information and files related to the printer driver
- 74How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 75How do I update P-touch Editor?
- 76Can I register a program to the printer?
- 77Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 78Using the Device Settings (for Windows)
- 79Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 80I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 81How do I uninstall the printer driver?
- 82How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 83How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 84The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 85When I print a long label or many labels continuously, printing suddenly stops.
- 86How do I reset the printer to the default settings?
- 87I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 88How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 89How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 90Where can I download Brother iPrint&Label? (iPrint&Label)
- 91How to open the Devices and Printers window
- 92High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 93Using the Printer Setting Tool (for Windows)
- 94Printing from a computer via a wireless network
- 95Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 96I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 97Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 98The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 99How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 100When I open an ***.lbx cable label file created with P-touch Editor 5.x for Windows, the characters have become garbled.