FAQs & Troubleshooting
![]() |
Popular |
140 Results
- 1How do I type symbols?
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5Where can I download the latest P-touch Editor for Mac?
- 6How do I transfer label or slip templates?
- 7Which brands of Ni-MH rechargeable batteries do you recommend?
- 8The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11How do I clear the current format settings and/or the text on the display?
- 12Printing is not possible. (P-touch Editor5.3 for Mac)
- 13How do I initialize and clear the printer to factory default settings?
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15Printing is not possible. (USB connection)
- 16Where can I find my Brother printer's serial number?
- 17Can I change the text settings line by line?
- 18How do I change the size of characters?
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 22How to install Brother software on a computer not connected to the Internet
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26How do I eliminate the margin from the start or end of my label when printing?
- 27How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29How to identify your Operating System (OS) for Windows or Mac
- 30The screen ‘locks’, or the printer does not respond normally.
- 31I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 32The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 35How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 36How to open the Devices and Printers window
- 37How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 38The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 39How do I print multiple lines and how many lines can I print?
- 40How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 41Can my printer use TZ/TZe tapes?
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43How to delete the registry information and files related to the printer driver
- 44(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45How do I create a small label?
- 46Why doesn't my printer turn on when the Power key is pressed?
- 47I can no longer print from my computer, even though I was able to print previously.
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49The printer stops while printing a label.
- 50I want my printer to use less tape for each label. (P-touch Editor 5.x)