FAQs & Troubleshooting
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125 Results
- 1How do I type symbols?
- 2Where can I download the latest P-touch Editor for Mac?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5How do I initialize and clear the printer to factory default settings?
- 6The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10Can I change the text settings line by line?
- 11Where can I find my Brother printer's serial number?
- 12When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 13How do I transfer label or slip templates?
- 14How do I change the size of characters?
- 15My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 16Which brands of Ni-MH rechargeable batteries do you recommend?
- 17How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (USB connection)
- 19How to delete the registry information and files related to the printer driver
- 20How do I create a small label?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23How do I uninstall the printer driver?
- 24The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 25The top and base layers of the laminated tape are misaligned.
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27The screen ‘locks’, or the printer does not respond normally.
- 28I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 29How to open the Devices and Printers window
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 32The text cannot be printed as specified.
- 33My label is not cut automatically after printed.
- 34How do I make a label with a barcode?
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37How do I type accented characters?
- 38Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 39P-touch Editor crashes when I open it on my Mac.
- 40Can my printer use TZ/TZe tapes?
- 41How to install Brother software on a computer not connected to the Internet
- 42I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 43How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 44"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 47How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)