FAQs & Troubleshooting
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94 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Replace Pad
- 3Document Jam
- 4Unusable Device
- 5Reset the network settings to the factory default.
- 6Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 7Configuring frequently-used scan settings on your computer.
- 8Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11Can I print from or scan to Android™ Smartphone?
- 12Replace Parts
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Easy Scan to E-mail
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Multifeed
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Duplex (two-sided) scan
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22My Brother machine sound level is high while scanning documents.
- 23How to identify your Operating System (OS).
- 24Replace Roller
- 25The LCD displays an error code when I use Web icon (Brother Web Connect).
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Changing scan settings in ControlCenter.
- 29My Brother machine could not be found over the network when I installed drivers on my PC.
- 30Load Documents
- 31What is Brother iPrint&Scan?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33What is Brother Web Connect?
- 34I cannot connect my machine to the wireless network.
- 35Unable to Scan XX
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Enable the Brother machine's network interface.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Paper suitable for scanning
- 42Discover the MAC address of the Brother network card
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Check your machine's IP Address or Node Name
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48Uninstall the Brother Software and Drivers (Windows)
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50Install PaperPort™ 12SE onto Windows 10.
