FAQs & Troubleshooting
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1.
Multifeed
2.
Reset the network settings to the factory default.
3.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
4.
Replace Parts
5.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
6.
Configuring frequently-used scan settings on your Brother machine.
7.
Configuring frequently-used scan settings on your computer.
8.
Scan from the Brother iPrint&Scan application using Windows Phone.
9.
Replace Pad
10.
How to identify your Operating System (OS).
11.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
12.
Scan multiple pages into one file instead of each scan being saved as a separate file.
13.
My Brother machine could not be found over the network when I installed drivers on my PC.
14.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
15.
Document Jam
16.
What is Brother iPrint&Scan?
17.
Cover is Open
18.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
19.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
20.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
21.
Install PaperPort™ 12SE onto Windows 10.
22.
Load Documents
23.
Open the Control Panel (For Windows)
24.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
25.
Paper suitable for scanning
26.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
27.
Can I print from or scan to Android™ Smartphone?
28.
Unusable Device
29.
Check the firmware version.
30.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.