FAQs & Troubleshooting
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89 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3What is Brother iPrint&Scan?
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6"Multifeed detection" or "Multifeed Detection Error"
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can not scan a long document.
- 9Reset the Scheduled maintenance counter
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Can I print from or scan to Android™ Smartphone?
- 12Configuring frequently-used scan settings on your computer.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 15Your Scanner Cannot Be Detected on the Network During Installation
- 16Update the Driver or Firmware for your Brother machine
- 17When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 18The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Replace Pick up roller
- 21Duplex (two-sided) scan
- 22How to identify your Operating System (OS).
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Clean the roller
- 28Check your machine's IP Address or Node Name
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 31Replace Reverse Roller
- 32What is the default password for my Brother machine?
- 33When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 36Changing scan settings in ControlCenter.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Enable the Brother machine's network interface.
- 39Reset the network settings to the factory default.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Paper suitable for scanning
- 42The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 43I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 44Scan and save a document in PDF format for Windows (Scan to File)
- 45Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Scan error due to length, reduce length
- 49I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 50Load Documents