FAQs & Troubleshooting
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89 Results
1.
Document Jam
2.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
3.
"Multifeed detection" or "Multifeed Detection Error"
4.
Replace Pick up roller
5.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
6.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
7.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
8.
What is Brother iPrint&Scan?
9.
Reset the Scheduled maintenance counter
10.
Can not scan a long document.
11.
Can I print from or scan to Android™ Smartphone?
12.
Update the Driver or Firmware for your Brother machine
13.
Replace Reverse Roller
14.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
15.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
16.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
17.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
18.
Configuring frequently-used scan settings on your computer.
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
20.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
21.
Changing scan settings in ControlCenter.
22.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
23.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
24.
Load Documents
25.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
26.
Duplex (two-sided) scan
27.
Can I print from and scan to iPhone, iPod touch and iPad?
28.
Scan multiple pages into one file instead of each scan being saved as a separate file.
29.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
30.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.