FAQs & Troubleshooting
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104 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 11While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 12When I try to use the database function, an application error occurs.
- 13Where can I find my Brother printer's serial number?
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 17The driver downloaded from the website cannot be installed.
- 18Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 19Printing is not possible. (USB connection)
- 20How to open the Devices and Printers window
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How do I uninstall the printer driver?
- 26The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How to identify your Operating System (OS) for Windows or Mac
- 32How to use a 9/64" (3.5 mm) wide tape
- 33The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 34"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 35Can I directly operate my printer from a self-developed application software and print a label?
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37Printing is not possible. (P-touch Editor 5.0 for Mac)
- 38I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 39P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 45I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47How to delete the registry information and files related to the printer driver
- 48How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 49I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 50Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?